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Strategic Engineering Director

2 months ago

Singapore StarHub Full time

At StarHub, we are seeking a Strategic Engineering Director to lead our Enterprise Engineering team in designing, developing, and implementing enterprise-level solutions within the Telecommunications sector. As a key member of our IS Division, you will be responsible for overseeing the integration and optimization of Salesforce and Cloudsense platforms, ensuring alignment with evolving Telco business needs.

The ideal candidate will have a strong background in Telco enterprise development and solutions, with at least 5+ years of experience in a senior leadership role managing large-scale projects or teams in Salesforce and Cloudsense platforms. You will lead technical teams, define strategic goals, and apply modern development practices, including microservices architecture, to ensure agility, scalability, and high performance across the enterprise.

Key Responsibilities:

  • Lead the end-to-end architecture, design, and development of Telco-specific enterprise solutions, focusing on billing and payment systems, leveraging Salesforce and Cloudsense platforms.
  • Develop and implement microservices-based architectures that enable flexibility, scalability, and efficiency, addressing Telco business demands such as subscription management, invoicing, and payments.
  • Collaborate with senior business stakeholders to gather requirements and ensure that enterprise solutions are tailored to Telco industry needs, translating them into robust and scalable system designs.
  • Drive the integration of billing systems with other Telco platforms, such as CRM, order management, and customer service solutions, promoting the use of RESTful APIs and microservices to enhance business agility.
  • Oversee the configuration, customization, and optimization of Cloudsense Billing and Salesforce CRM, ensuring seamless integration within the Telco ecosystem and future scalability.
  • Lead the implementation of automated billing and payment workflows, ensuring accuracy and compliance with telecommunications regulations and industry standards.
  • Manage data migration and integration of new billing systems with existing telecom infrastructure, ensuring data integrity and alignment with business needs.
  • Establish and promote DevOps practices, implementing CI/CD pipelines and leveraging automation to ensure rapid, secure, and scalable deployments of enterprise solutions.
  • Lead, mentor, and manage cross-functional teams of developers, architects, and engineers, ensuring timely project delivery and alignment with Telco enterprise goals.
  • Collaborate closely with vendors and internal teams to align on billing strategies, payment gateways, and overall system integration across the Telco environment.
  • Troubleshoot and resolve complex technical issues related to Telco enterprise systems, ensuring minimal impact on customer-facing services.
  • Stay updated on Telco industry trends, technologies, and regulatory changes, continuously driving improvements in enterprise architecture, particularly in cloud-native development.