
Enterprise IT Service Delivery Leader
5 days ago
Job Title: Enterprise IT Service Delivery Leader
About the Role:The Enterprise IT Service Delivery Leader will be responsible for planning and executing initiatives to drive organizational efficiency and user satisfaction using innovative endpoint technologies.
Key Responsibilities:- Provide enterprise-level end-user computing services with high availability and reliability.
- Collaborate with team leaders and outsourced service providers to manage projects for maintaining, enhancing, or developing new desktop services.
- Lead standardization efforts for desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
- Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.
- Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent.
- Minimum 5 years of experience in designing, planning, deploying and leading enterprise-level ICT infrastructure for end-point services.
- Good technical knowledge of endpoint technologies as primary practice area, with knowledge in supporting technologies such as network and servers.
- Proactive individual with good leadership and multi-tasking capabilities.
- Excellent interpersonal skills, both oral and written, with ability to present ideas and influence stakeholders.
- Adaptable and bold individual who dares to innovate and take smart risks.
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