Retail Store Manager

6 days ago

Singapore beBeeOperations Full time
Job Title

A retail operations manager will oversee the daily activities of a retail store. This includes managing staff, inventory, and sales performance to achieve business objectives.

  • Key Responsibilities:
  • Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
  • Develop and implement operational policies and procedures to improve efficiency and customer experience.
  • Monitor store performance metrics, including sales, customer satisfaction, and operational costs.
  • Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations.
  • Staff Management:
  • Recruit, train, and mentor store managers and retail staff.
  • Set performance goals and conduct regular performance evaluations for retail teams.
  • Develop and implement staff schedules to optimize coverage and minimize costs.
  • Foster a positive work environment to enhance employee engagement and retention.
  • Inventory and Supply Chain:
  • Manage stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
  • Collaborate with the purchasing team and marketing team to align stock levels with sales trends and promotional activities.
  • Oversee inventory audits and address discrepancies.
  • Sales and Customer Service:
  • Drive sales targets and develop strategies to achieve business objectives.
  • Analyze sales data and market trends to identify opportunities for improvement.
  • Ensure high standards of customer service across all outlets, addressing customer concerns promptly.
  • Collaborate with the marketing team to execute promotions and campaigns effectively.
  • Compliance and Reporting:
  • Ensure compliance with local laws, health and safety regulations, and company policies.
  • Provide regular reports on store performance, challenges, and opportunities to senior management.
  • Implement corrective actions based on audit findings or management feedback.
  • Qualifications and Requirements:
  • Retail Operations Manager must have relevant qualifications in Business Administration or related field.
  • Proven experience in retail operations, with a minimum of 3-5 years in a managerial role.
  • Able to work in the retail environment.
  • Strong leadership and team management skills.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in inventory management systems and retail software.
  • Strong analytical skills with the ability to interpret sales and financial data.
  • Exceptional communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.

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