Senior Manager of APAC Security Operations
3 days ago
Proficio is a leading managed detection and response (MDR) services provider. We deliver 24/7 security monitoring, investigation, alerting, and response services to organizations in various industries. Our expertise has been recognized in Gartner's Market Guide for Managed Detection and Response Services for three consecutive years. We have a track record of innovation, having invented the concept of SOC-as-a-Service and introduced automated response services and a risk scoring dashboard.
Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. They struggle to effectively harness technology and build hardened processes.
While Proficio has developed a unified service delivery platform designed to meet the needs of demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will combine the creativity of human intelligence with the power of advanced technologies like AI.
Job Summary
The Senior Manager of APAC Security Operations will lead a team of SOC and Threat Intelligence staff. Proficio currently has three SOCs, with our APAC location operating 24 hours a day with multiple shift conventions, plus offsite staff operating in specific customer environments. Your responsibility is to continuously improve the productivity and quality of output of the SOC, meet customer SLAs, and build a high-performing team. As a technical leader, you will also be responsible for interacting with clients to discuss their requirements and issues.
Responsibilities
- Coordinate and lead global strategic initiatives to continuously provide improvements in service delivery to our customers
- Oversee the hiring, development, and training of our team of Security Analysts and Incident Responders
- Oversee SOC processes and review their application to ensure that SOC's controls, policies, and procedures are operating effectively
- Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics
- Communicate with customers on technical and service delivery issues when needed
- Integrate and coordinate with other SOC teams, Device Management, R&D, and Customer Success to streamline service delivery
Requirements
- 5+ years of supervisory experience working in Security Operations Centers - experience working for an MSSP/MDR is desirable
- Strong understanding of security operations, threat hunting methodologies, incident response, and architectural dependencies of security technologies
- Experience with Splunk, Elastic, and ServiceNow is desirable
- Experience in developing frameworks for knowledge transfer, training, and education
- Credibility advising clients and managing communications throughout the lifecycle of the relationship
- Successful track record as a leader, people manager, communicator, and motivator
- Strategic mindset and the capability to plan effectively
- Ability to excel in a fast-paced environment and work under pressure
- Current or past certifications: CISSP, CISM, and SANS knowledge would be viewed positively
- Bachelor's degree in Computer Science, Information Technology, or similar field, or equivalent
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