
Eod Batch Incident Manager
7 days ago
We are seeking an experienced Incident Manager to oversee the resolution of complex IT issues related to EOD batch processing.
Key Responsibilities:
- Manage complex IT initiatives in a matrix environment with a minimum of 8-10 years of experience.
- Ensure minimal disruption to operations by providing excellent English communication skills, both written and oral.
- Develop and implement effective incident management processes to improve response times and customer satisfaction.
- Collaborate with various levels of management to ensure alignment and effective issue resolution.
- Stay up-to-date with industry trends and technologies related to Application support, EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux), Web/Application/Middleware services, and Payments flow.
Required Skills and Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field required.
- ITIL certification is mandatory for this role.
- Excellent analytical and problem-solving skills with the ability to think critically and make sound decisions.
- Strong leadership and collaboration skills with the ability to work effectively in a team environment.
Benefits:
- Opportunities for professional growth and development in a dynamic and innovative company.
- Competitive salary and benefits package.
- Flexible working hours and remote work options available.
Others:
- Participate in ongoing training and education to stay current with industry trends and technologies.
- Contribute to the development of knowledge sharing and best practices within the team.
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