
Senior Claims Adjudicator
1 week ago
Job Summary:
We are seeking a seasoned professional to join our team as a Senior Claims Adjudicator. This role involves providing accurate and efficient adjudication of claims, validation, pre-authorisation of applications and LOG issuance to meet operational and Service Level Agreement (SLA) targets.
This is an excellent opportunity for someone who wants to work in a dynamic environment where they can utilize their analytical skills to resolve complex issues and drive business outcomes.
Main Responsibilities:
- Adjudicate claims accurately and efficiently, ensuring compliance with regulatory requirements
- Conduct regular review of current claims processes and develop new and improved processes to improve efficiency and overall claims experience
- Manage escalations and stakeholder relations, providing exceptional customer service
- Be a champion for change and provide on-going training and development for effective claims management
- Liaise with the Insurance Company to verify exceptions and resolve any complaints
- Conduct analysis and prepare periodic reports and presentations when required
Requirements:
- Strong technical understanding of the claims process for medical claims, preferably in a Third-Party Administrator/Managed Healthcare environment
- Highly developed interpersonal skills, with ability to communicate effectively with stakeholders
- Excellent organisational skills and exceptional eye for details, with ability to prioritise tasks and manage multiple projects simultaneously
- Passionate about driving change to improve business outcomes, with ability to think critically and outside the box
- Exceptional communication skills and stakeholder management skills, with ability to build strong relationships with colleagues and clients
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