Technical Account Strategist for Large-Scale IT Operations
6 days ago
We are seeking a highly experienced Technical Account Strategist to join our team at NTT Global Data Centers Holding Asia Pte. Ltd. This is an exceptional opportunity for a skilled professional to build and maintain strategic relationships with large-scale clients, drive value delivery, and contribute to the growth of our organization.
Key Responsibilities:
- Develop and maintain close relationships with client representatives at all levels, ensuring strong partnership and trust.
- Coordinate new client onboarding, setting up clients on our platforms, and optimizing their engagement to improve satisfaction and retention.
- Prepare and lead regular client service meetings, audits, surveys, and issue tracking to ensure timely resolution and quality assurance.
- Foster strong escalation management skills, facilitating satisfactory outcomes for complex issues and escalations.
- Gather and track client requirements, specifications, and changes throughout contract lifecycles, securing approvals and authorizations as needed.
- Document meeting agendas, minutes, action items, owners, and due dates, ensuring effective collaboration and follow-through.
- Cultivate and manage commercial client contributions, monitor ordering and billing processes, and chase outstanding payments/receivables.
Adoption, Expansion, and Renewal Charters:
- Ensure clients adopt and successfully utilize our offers and services, realizing demonstrable value and meeting business objectives.
- Drive up-sell opportunities, close deals, and achieve revenue targets, identifying cross-sell opportunities to expand our footprint with clients.
- Demonstrate value delivered during contract lifecycles, driving successful and on-time renewals while minimizing churn and capitalizing on up-sell/cross-sell opportunities.
Client Success Practice:
- Promote best practices within the Regional and Global Client Success Management community, adopting standard methodologies, platforms, KPIs, and sharing experiences.
- Maintain data quality within your client portfolio, responding to emergency situations as needed and providing 24/7 support when required.
- Benchmark your performance against industry standards, continuously developing and refining your skills and knowledge in Client Success Management and company offers.
Requirements:
- A Bachelor's degree or equivalent in information technology, sales, or a related field.
- At least 6-8 years of relevant experience in a client-facing role, preferably in Sales, Service, or Consultancy disciplines within a large-scale technical services company.
- Advanced subject matter expertise in sales and operations, with experience in Managed Services and/or Outsourcing environments.
- Proven ability to execute on-time renewals with minimal volume or price churn, maintaining readily available client contract databases and documentation.
Estimated Salary: SGD 120,000 - 180,000 per annum
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