Customer Service Representative
5 days ago
Job Title: Call Centre Officer
Industry: Electrical & Electronics
Salary: SGD
Location: South East, Singapore
About Company:
Our client is a leading provider of consumer electronics and home appliances in Singapore, with a strong focus on delivering exceptional customer experiences.
Job Description:
Key Responsibilities:
- Monitor and maintain high standards of customer service quality to ensure customer satisfaction and loyalty.
- Respond to customer enquiries, requests, and feedback in a timely and professional manner.
- Review and enhance processes and procedures to improve operational efficiency and effectiveness.
- Deliver exceptional customer service experiences through various channels, including phone, email, and in-person interactions.
- Resolve complex customer issues and complaints in a fair and timely manner.
- Meet and exceed customer satisfaction targets and key performance indicators (KPIs).
- Work collaboratively with internal stakeholders to achieve business objectives and improve customer experiences.
Requirements:
- Minimum O Level qualification
- Previous experience in a call centre or customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong computer skills and proficiency in customer relationship management (CRM) software
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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