Customer Service Representative

5 days ago


Singapore JointHire Singapore Pte Ltd Full time

Job Title: Call Centre Officer

Industry: Electrical & Electronics

Salary: SGD

Location: South East, Singapore

About Company:

Our client is a leading provider of consumer electronics and home appliances in Singapore, with a strong focus on delivering exceptional customer experiences.

Job Description:

Key Responsibilities:

  • Monitor and maintain high standards of customer service quality to ensure customer satisfaction and loyalty.
  • Respond to customer enquiries, requests, and feedback in a timely and professional manner.
  • Review and enhance processes and procedures to improve operational efficiency and effectiveness.
  • Deliver exceptional customer service experiences through various channels, including phone, email, and in-person interactions.
  • Resolve complex customer issues and complaints in a fair and timely manner.
  • Meet and exceed customer satisfaction targets and key performance indicators (KPIs).
  • Work collaboratively with internal stakeholders to achieve business objectives and improve customer experiences.

Requirements:

  • Minimum O Level qualification
  • Previous experience in a call centre or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong computer skills and proficiency in customer relationship management (CRM) software

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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