Customer Service Representative
5 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team at HR Focus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Customer Service
- Handle customer inquiries and complaints via phone, email, and in-person
- Provide solutions to customer issues and concerns
- Escalate complex issues to senior team members as needed
- Communication
- Communicate effectively with customers, colleagues, and management
- Provide clear and concise information to customers
- Problem-Solving
- Analyze customer issues and provide solutions
- Identify and resolve customer complaints in a timely manner
- Teamwork
- Work collaboratively with colleagues to achieve team goals
- Provide support to colleagues as needed
Requirements
- Education
- Diploma in any discipline and IT savvy
- Experience
- Minimum 2 years of experience in customer service or a related field
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Fluency in English and Mandarin
Working Conditions
- Work location: HR Focus offices
- Salary: $2500 to $2800
How to Apply
- Please attach an updated resume in MS Word format (.doc file)
- Include the following information:
- Personal particulars (with short residence address)
- Education
- Work experiences (period of employment & job duty) in point forms
- Reasons for leaving each employment
- Last drawn salary in each employment
- Expected salary
- Earliest work commencement date / Notice period
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