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Director of IT Infrastructure Transformation

2 months ago

Singapore Singtel Full time

Singtel Mission

At Singtel, our mission is to empower every generation by fostering an equitable and forward-thinking work environment. We are dedicated to making meaningful impact and growth both personally and professionally. By joining Singtel, you will be part of a caring, inclusive, and diverse workforce that creates positive impact and a sustainable future for all.

Director, Infrastructure Engineering Role

The Director, Infrastructure Engineering is accountable for transforming Singtel IT endpoints to meet business needs in collaboration, mobility, unified communication, and productivity enhancement. The goal is to constantly improve the overall user experience and satisfaction while using Singtel endpoint devices.

Key Responsibilities

  • Lead and champion IT endpoint transformation initiatives and services for Singtel.
  • Develop a long-term strategic roadmap for IT endpoint and all relevant IoT devices.
  • Align with IT Workplace services team in strategy and planning with company business requirements.
  • Accountable for delivering a scalable, adaptable, and ever-changing business needs IT endpoint solution.
  • Manage risks associated with endpoint assets through appropriate standards and IT policies.
  • Direct or indirect involvement and oversight of policy, standards, and guidelines that direct the selection, development, implementation, and use of IT endpoint within the enterprise.
  • Conduct training to build employee knowledge and skills in the use of endpoint technologies and tools.
  • Accountable for the capacity, supportability, and lifecycle management of the IT endpoint infrastructure.
  • Responsible for the day-to-day running of IT endpoint services.
  • Ensure compliance to security policies and standards and drive a strong security culture within the department.
  • Partner internal security functions to deliver safe and reliable services to business units and users.

Service Levels

The role is responsible for ensuring that the in-scope infrastructure performs to or above agreed service levels with Singtel businesses and subsidiaries.

Career Growth Opportunities

Singtel offers a full suite of health and wellness benefits, ongoing training and development programs, and internal mobility opportunities.