Success and Retention Strategist

7 days ago


Singapore HL Assurance Pte Ltd Full time
Key Responsibilities
  • Develop and implement customer success strategies to optimize the customer experience and improve retention rates.
  • Manage a team of Customer Success Managers, supporting them in delivering exceptional service and building strong relationships with customers.
  • Analyze customer behavior and feedback to identify pain points, opportunities for improvement, and areas where customer satisfaction can be enhanced.

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