Client Experience Leader
1 week ago
In a global banking environment, you have the opportunity to expand your skills and make a difference. You'll receive extensive on-the-job training and exposure to senior leaders, as well as opportunities for traditional learning. Additionally, you'll have the chance to give back and make a positive impact through volunteerism.
Key Responsibilities
- Oversee daily servicing and processing activities to ensure high service levels and compliance with policies, procedures, and government regulations.
- Coach and provide ongoing feedback to staff, identifying training needs and preparing developmental plans.
- Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls.
- Establish effective working relationships with front office and operations management to jointly identify and resolve ongoing issues.
- Regularly review internal control and regulatory requirements to ensure effective controls are in place.
- Work closely with business stakeholders to support business initiatives.
- Manage services strategically to drive superior client experiences, business growth, and sales opportunities for the wider salesforce.
- Assess risk when making business decisions, demonstrating consideration for firm reputation and safeguarding clients and assets by driving compliance with applicable laws, rules, and regulations.
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Client Experience Leader
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Client Experience Director
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Apac Client Experience Director
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