Customer Operations Specialist

1 month ago


Singapore Agilent Full time
About the Role

Agilent Technologies Inc. is seeking a highly skilled Customer Operations Specialist - Contract Management Professional to join our team.

Job Summary

The successful candidate will be responsible for end-to-end Service Contracts Management, including quotation creation, contract activations, and invoice management. Key responsibilities include ensuring prompt and accurate activation, renewal, and billing to customers per contract terms, as well as modifying quotations according to agreed-upon terms.

Main Responsibilities:
  • Coordinate and manage service contracts from start to finish, including quotation creation, contract activations, and invoice management.
  • E nsure timely and accurate activation, renewal, and billing to customers in accordance with contract terms.
  • Modify quotations based on agreed-upon terms when necessary.
  • Perform relevant document checks to ensure alignment with Agilent's policies, processes, and legal requirements.
  • Manage customer inquiries via telephony system and email, understanding customer needs and taking ownership of customer satisfaction.
  • Collaborate closely with other business partners to support change requests and provide proactive communication to customers.
Requirements:
  • Diploma or University Degree in Business Management, Business Administration, or a related field, combined with equivalent experience in customer service operations.
  • Excellent written and verbal communication skills in English (and country-specific languages as required).
  • Proficiency in MS Office, including Word, Excel, and PowerPoint.
  • PREFERRED: Knowledge of SAP or similar ERP systems.
  • The ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail.
  • A customer-centric mindset, goal-oriented approach, and self-driven attitude.
Compensation and Benefits:

We offer an attractive salary range of $60,000 - $90,000 per year, depending on qualifications and location. Additional benefits include health insurance, retirement plans, paid time off, and professional development opportunities. Our pay ranges are determined by role, level, and location, and individual salaries are influenced by factors such as job-related skills, experience, and relevant education or training.

About Agilent Technologies Inc.

Agilent Technologies Inc. is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about customer service, contract management, and driving business results, we encourage you to apply for this exciting opportunity.



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