Last Mile Operations Excellence Leader
1 month ago
Ninja Van is a tech-enabled logistics company revolutionizing the delivery industry with innovative solutions. With a strong presence in Southeast Asia, we are committed to providing exceptional service to our clients.
Job SummaryThe Operations Performance Manager, Last Mile will play a pivotal role in driving operational excellence and improving performance across last-mile operations. This includes key areas such as driver, station, and cost management projects.
Responsibilities- Optimize Driver, Station, and Sort Planning: Develop and implement strategies to meet target SLAs by aligning with shipper needs.
- Performance Reporting: Collaborate with the Head of Last Mile to provide regular performance reports, analyzing problems and recommending solutions.
- Address Systemic Operations Issues: Utilize data analytics and local insights to identify and resolve operations issues across drivers, stations, and sorts.
- Enhance Driver Hiring and Onboarding: Develop new channels and initiatives to increase driver hiring and onboarding pipeline, exceeding monthly active drivers during peak demand.
- Driver Engagement and Productivity: Design and implement driver engagement programs to improve satisfaction and motivation, while optimizing productivity to meet target service levels and costs.
- Station Operation Planning: Lead the development and execution of station operation planning logic to achieve Last Mile productivity, capacity, and service levels.
- Operational Gap Resolution: Collaborate with area teams to identify and resolve daily operational gaps.
- Last-Mile Operations Cost Optimization: Identify key cost drivers and recommend new initiatives and changes in delivery services or pricing rates.
- 6-8 years of experience in strategy and operations planning with leadership responsibilities.
- Proven project management skills, including deliverable management, resource allocation, and milestone achievement within budget and timeframes.
- Strong analytical and critical thinking skills.
- Effective written and verbal communication skills.
- Stakeholder management and influencing skills.
- Organization and learning agility, with a thirst for new knowledge and skills.
- Ability to adapt to a dynamic environment.
We offer an attractive salary package of SGD $120,000 - $180,000 per annum, commensurate with experience. Our comprehensive benefits include health insurance, retirement plans, and opportunities for professional growth and development.
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