Strategic Operations Lead

1 month ago


Singapore Ninja Van Full time

About the Role

Ninja Van is a leading logistics company in Southeast Asia, revolutionizing the delivery experience for businesses and customers alike. We're seeking a highly skilled Strategic Operations Lead - Last Mile Logistics to join our team.

As a key member of our operations team, you will play a critical role in driving performance excellence across our last-mile logistics operations. Your primary responsibility will be to lead the integration and optimization of driver, station, and sort operations to meet target Service Level Agreements (SLAs). This will involve working closely with our Head of Last Mile to develop and implement data-driven strategies that improve operational efficiency and customer satisfaction.

Key Responsibilities

  • Lead the integration and optimization planning of driver, station, and sort operations to meet target SLAs
  • Develop and implement data-driven strategies to improve operational efficiency and customer satisfaction
  • Collaborate with cross-functional teams to identify and resolve operational gaps
  • Provide regular performance reporting and insights to inform business decisions
  • Develop and implement initiatives to improve driver productivity, engagement, and satisfaction

Requirements

  • 6-8 years of experience in a strategy and operations planning role with leadership and managerial responsibilities
  • Strong analytical and critical thinking skills
  • Excellent written and verbal communication skills
  • Ability to work in a dynamic and fast-paced environment

About Ninja Van

Ninja Van is a tech-enabled logistics company that is revolutionizing the delivery experience for businesses and customers in Southeast Asia. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers and employees.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • Competitive compensation and benefits
  • A chance to work with a leading logistics company in Southeast Asia


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