End User Collaborative Service Manager

2 weeks ago

Singapore beBeeService Full time $90,000 - $120,000
Job Title

We are seeking a highly skilled professional to join our team as an End User Collaborative Service Manager. This role involves supporting O365 and mobility services, conducting comprehensive testing of new products, and assisting in roll-out preparations.

The successful candidate will be responsible for managing a team that supports the administration and maintenance of these solutions, with a primary focus on managing Office 365 services, overlapping with Active Directory and Intune infrastructure.

Key Responsibilities:
  • Implement changes to collaborative services
  • Monitor performance, troubleshoot, and tune collaborative services
  • Provide ongoing operational support, including OS releases, upgrades, service packs, bug fixes, security updates, and system changes
  • Develop scripting and automation solutions
  • Create and maintain system documentation on domain technologies, configurations, and root cause analysis
  • Collaborate with networking, security, and data center teams to resolve issues
  • Develop policies, processes, and procedures
  • Communicate effectively with end users through planned communication strategies
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • At least 5 years of experience in Microsoft infrastructure deployment and support, including:
    • Active Directory, Azure AD, ADFS, SCCM, DHCP, TCP/IP, VPN, Mac OS, Android, iOS
    • Cloud services such as Office 365 and Google Apps
    • Windows Server 2012/2016, VMs, DNS
    • Microsoft Intune or similar endpoint management solutions
  • Research and testing experience with emerging technologies for deployment
  • Strong PowerShell scripting and automation skills
  • Excellent analytical, management, and planning abilities
  • Knowledge of project management methodologies and successful IT project delivery
  • Microsoft Certified Technology Specialist
  • Ability to work independently and collaboratively
  • Proficient in English with strong communication skills
  • Additional experience in Agile methodology and project management is advantageous
  • Experience in banking environment is a plus

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