Senior Trading Support Specialist

3 days ago


Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full time
Job Overview

In this critical role, you will be responsible for providing high-quality support to our trading teams, ensuring seamless execution of trades and resolving complex technical issues in a fast-paced environment.

Key Responsibilities:

  • Trading Platform Support: Expertly troubleshoot and resolve issues with front-office trading platforms, market data feeds, and trade execution systems.
  • Incident Management: Develop and implement effective incident management processes, utilizing ITSM tools such as GLPI, ServiceNow, Remedy, and JIRA to track progress and ensure timely resolution.
  • Technical Skills Development: Stay up-to-date with the latest trading technologies, developing advanced troubleshooting and diagnostic skills, particularly within Unix/Linux and Windows environments.
  • Communication and Collaboration: Effectively communicate with traders, colleagues, and stakeholders, providing clear instructions and updates on technical issues and resolutions.

Requirements and Qualifications:

  • Experience: Proven experience in Level 2 application support within the financial services or trading technology space.
  • Skills: Strong understanding of incident management processes, expertise in front-office trading platforms, proficiency in Unix/Linux and Windows environments, and experience with SQL and ITSM tools.
  • Personal Attributes: Customer-focused, self-motivated, strong attention to detail, and ability to multi-task in a fast-paced environment.

Compensation and Benefits:

This role offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits including health insurance, retirement plan, and paid time off.

About Us:

ADVANCED E-SOLUTIONS PTE. LTD. is a leading provider of innovative trading solutions, committed to delivering exceptional user support and fostering a collaborative work environment.

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