Senior Trading Support Specialist
3 days ago
In this critical role, you will be responsible for providing high-quality support to our trading teams, ensuring seamless execution of trades and resolving complex technical issues in a fast-paced environment.
Key Responsibilities:
- Trading Platform Support: Expertly troubleshoot and resolve issues with front-office trading platforms, market data feeds, and trade execution systems.
- Incident Management: Develop and implement effective incident management processes, utilizing ITSM tools such as GLPI, ServiceNow, Remedy, and JIRA to track progress and ensure timely resolution.
- Technical Skills Development: Stay up-to-date with the latest trading technologies, developing advanced troubleshooting and diagnostic skills, particularly within Unix/Linux and Windows environments.
- Communication and Collaboration: Effectively communicate with traders, colleagues, and stakeholders, providing clear instructions and updates on technical issues and resolutions.
Requirements and Qualifications:
- Experience: Proven experience in Level 2 application support within the financial services or trading technology space.
- Skills: Strong understanding of incident management processes, expertise in front-office trading platforms, proficiency in Unix/Linux and Windows environments, and experience with SQL and ITSM tools.
- Personal Attributes: Customer-focused, self-motivated, strong attention to detail, and ability to multi-task in a fast-paced environment.
Compensation and Benefits:
This role offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits including health insurance, retirement plan, and paid time off.
About Us:
ADVANCED E-SOLUTIONS PTE. LTD. is a leading provider of innovative trading solutions, committed to delivering exceptional user support and fostering a collaborative work environment.
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