Senior Trading Support Specialist
2 days ago
Job Summary
We are seeking a skilled and experienced Senior Trading Support Specialist to join our team at ADVANCED E-SOLUTIONS PTE. LTD.
About Us
Our company, ADVANCED E-SOLUTIONS PTE. LTD., is a leading provider of technology solutions in the financial services industry.
Job Description
This role will be responsible for providing high-level technical support to our trading operations team, ensuring that all systems and applications are functioning correctly and efficiently.
Responsibilities
- Provide advanced troubleshooting and diagnostic skills to resolve complex technical issues related to trading platforms, market data feeds, and trade execution systems.
- Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
- Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
- Understanding of networking protocols and data feeds and how they interact with trading platforms.
- Experience with SQL and the ability to query databases to investigate data-related issues.
- Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
- Able to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
- Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
- Ability to think critically and solve complex problems, particularly in high-pressure situations.
- Proactive approach to identifying and addressing potential issues before they impact the project.
- Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
- Customer-focused with a passion for delivering excellent user support.
- Self-motivated, with the ability to work independently and as part of a team.
Requirements
- 1-3 years of experience in Level 2 application support within the financial services or trading technology space.
- Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
- Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
- Strong understanding of incident management processes.
Benefits
- The salary for this role is estimated to be around SGD $80,000 - $110,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
About the Role
This is a full-time position that operates in a fast-paced, high-pressure environment within a financial institution or consultancy.
Contact Information
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