Senior Trading Support Specialist

2 days ago


Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full time

Job Summary

We are seeking a skilled and experienced Senior Trading Support Specialist to join our team at ADVANCED E-SOLUTIONS PTE. LTD.

About Us

Our company, ADVANCED E-SOLUTIONS PTE. LTD., is a leading provider of technology solutions in the financial services industry.

Job Description

This role will be responsible for providing high-level technical support to our trading operations team, ensuring that all systems and applications are functioning correctly and efficiently.

Responsibilities

  • Provide advanced troubleshooting and diagnostic skills to resolve complex technical issues related to trading platforms, market data feeds, and trade execution systems.
  • Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
  • Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
  • Understanding of networking protocols and data feeds and how they interact with trading platforms.
  • Experience with SQL and the ability to query databases to investigate data-related issues.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
  • Able to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
  • Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
  • Ability to think critically and solve complex problems, particularly in high-pressure situations.
  • Proactive approach to identifying and addressing potential issues before they impact the project.
  • Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
  • Customer-focused with a passion for delivering excellent user support.
  • Self-motivated, with the ability to work independently and as part of a team.

Requirements

  • 1-3 years of experience in Level 2 application support within the financial services or trading technology space.
  • Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
  • Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
  • Strong understanding of incident management processes.

Benefits

  • The salary for this role is estimated to be around SGD $80,000 - $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

About the Role

This is a full-time position that operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Contact Information



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