Operational Excellence Specialist

3 days ago


Singapore National University Hospital Full time
About the Department
The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. We are committed to providing our patients with the highest level of care and service, and we strive to achieve this through our commitment to excellence in everything we do.

Key Responsibilities
- Oversee the accurate and timely processing of patient bills and invoices
- Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements
- Monitor accounts receivable and coordinate with finance department for timely payouts
- Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times
- Collaborate with other departments to streamline processes related to patient care and administrative functions
- Implement improvements in billing systems, appointment scheduling, and financial counseling services

Requirements
- Bachelor Degree in Healthcare, Business Administration, or a related field
- Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre
- Strong understanding of medical billing practices, insurance procedures, and financial counseling
- Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team


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