Lead Character Experience Designer

4 days ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Character Operations Manager

This role is a key position within the entertainment team, responsible for setting and implementing character-related programming and initiatives. The ideal candidate will have a proven track record in leading and managing cross-functional projects, with a strong focus on talent development and innovative strategies to elevate the character experience onboard.

Responsibilities:
  • Develop and execute strategic plans for Character Operations, ensuring alignment with Disney Cruise Line Entertainment goals and standards.
  • Lead shipboard leaders responsible for character teams through a dotted-line reporting structure, providing mentorship, coaching, and oversight to ensure operational excellence.
  • Oversee the integration of new character-related content for new builds and fleet updates, including leading room utilizations, performer schedules, and build grids.
  • Lead talent assessment, succession planning, and strategic placement of character performers and leaders.
  • Partner with HR on recruitment, hiring, and retention efforts for character-related roles.
  • Ensure character programming and live character standards adhere to Corporate Brand Guidelines while driving operational consistency.
Requirements:
  • A minimum of 5+ years of experience in Entertainment leadership or senior leadership role, spanning multiple genres and including Character-related areas.
  • Proven experience leading and managing salaried leaders, including coaching, mentoring, and driving business results.
  • Experience managing character programming during high-profile media events.
  • Proven leadership in building strong partnerships that foster inclusive collaboration across teams and departments.
  • Strong written and verbal communication skills, with the ability to interface professionally and effectively with all levels of management.
  • Demonstrated self-starter with minimal need for direction or follow-up.
  • General proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Proven coaching and leadership skills with a track record of developing and mentoring leaders.

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