
Cargo Shipments Manager
1 week ago
We are seeking a skilled professional to provide exceptional customer service and manage cargo shipments with efficiency. The successful candidate will be responsible for managing shipping documents, ensuring timely delivery of cargo, and collaborating with team members and vendors.
">- The primary contact for customers regarding shipping queries, bookings, and tracking.
- Collaborate with team members, carriers, and vendors to ensure smooth cargo movement.
- Solve customer complaints promptly to enhance their experience.
- Prepare and verify shipping documents, including invoices and customs forms.
- Monitor shipments and notify customers of any changes or updates.
- Assist with pricing and quote generation for shipping services.
- Maintain accurate customer records within the system.
- Familiarize yourself with relevant shipping laws, customs regulations, and company guidelines.
- Support the sales team by answering customer questions and providing assistance.
Negotiation
Shipping Documentation
Sales
Inbound Freight
Negotiation Skills
Freight Handling
Air Freight
Freight and Cargo Claim Administration
Customer Complaint Resolution
Freight Shipment Management
Pricing
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