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Expert Solutions Leadership Position

2 weeks ago

Singapore beBeeSolution Full time $90,000 - $120,000
Job Title

Senior Technical Solutions Manager

About the Role

We are seeking a highly skilled and experienced Senior Technical Solutions Manager to lead our team of solutions architects in APAC. As a key member of our organization, you will be responsible for driving the growth and development of our integration function, ensuring seamless customer experience, and supporting the career progression of our people.

Key Responsibilities
  • Lead a team of 3-7 Solution Architects, including hiring, nurturing, and coaching, and maintaining employee satisfaction.
  • Drive functional development on behalf of the Solutions Architect stakeholder group, focusing on pricing and packaging, operational delivery, client-facing workshops, and deliverables.
  • Represent the Solution Architects within One-Time Services leadership forums and collaborate with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices.
  • Manage inbound and outbound pipeline for your team, monitor their book of business, and guide them in managing clients throughout their integration lifecycle.
Requirements
  • Bachelor's degree in a technical subject area or business field.
  • 5+ years relevant experience in a related area, such as implementation expert, solutions architect, business analyst, support specialist, or client success professional.
  • 2+ years of people management experience.
  • Strong technical domain knowledge in two or more areas: SaaS, Marketing, Mobile, APIs, or Programming.
  • Understanding and/or experience of project management methodologies.
  • Excellent communication skills, complemented by strong follow-up abilities.
  • A collaborative team player who thrives in working with both internal and external stakeholders.
What We Offer

We provide a dynamic and challenging work environment that fosters growth and development. You will have opportunities to learn from experienced professionals, develop new skills, and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.