Senior Robotics Field Specialist

1 month ago

Singapore People Profilers Full time

Job Summary

We are seeking a highly skilled and experienced Field Engineer to join our team at People Profilers. As a Field Engineer, you will be responsible for the commissioning and support of our Autonomous Guided Vehicles (AGVs) at customer sites.

Key Responsibilities

  • Commissioning of AGVs at customer sites, including on-site user acceptance tests.
  • Ensuring the performance and reliability of our company fleet of AGVs, network, and customer site infrastructure.
  • Providing high-level troubleshooting to resolve issues beyond the capabilities of our first-level support services from field technicians.
  • Monitoring the health and operations of our company fleet of AGVs and proactively engaging to resolve faults before they impact customer operations.
  • Responding and providing technical guidance to customers regarding operational issues, software updates, and general maintenance.
  • Maintaining up-to-date records of AGV and site configurations, including software and hardware configurations.
  • Communicating and collaborating with our global engineering teams.
  • Contributing to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
  • Contributing to the creation of user manuals, customer guides, FAQs, application notes, and best practices.
  • Contributing to the design and creation of AGV missions using our company's proprietary mission description language.
  • Providing on-pre-sales technical assessments.
  • Infrastructure includes reflective markers and networking equipment.
  • Participating in Proof of Concept (demonstrations) with demo AGVs.
  • Ensuring strong relationships with all customer representatives.

Requirements

  • Bachelor's or Diploma with experience in a technical field (including EE, ME, CS, Robotics) with 3 years of relevant (customer-facing) work experience is preferred.
  • Ability to focus and drive issues to closure in a fast-paced, agile environment.
  • Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
  • Experience with Linux (ideally Ubuntu) administration, tools, and Bash/Python scripting.
  • Ability to troubleshoot and resolve device and system-level problems in Linux.
  • Experience with firewalls, VPN, and network security technologies.
  • Working knowledge of SSH, DNS, and other network protocols.
  • Willingness to troubleshoot electro-mechanical components.
  • Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
  • Strong team player.
  • Experience with ROS command-line and graphical tools is advantageous.

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