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Business Intelligence Specialist

1 week ago

Singapore This Is An IT Support Group Full time
About the Role

This is a unique opportunity to work in a diverse and inclusive team environment at Marina Bay Sands. As a CX Analytics & Process Improvement team member, you will be responsible for evaluating business processes, identifying areas for improvement, and collaborating with stakeholders to drive operational excellence.

The successful candidate will have experience in evaluating business processes, uncovering areas for improvement, and delivering business results. Strong communication and collaboration skills are essential in this role.

  • Key Responsibilities:
  • Service Quality Reporting: Create interactive dashboards for service quality audits, review reports, and assist in preparing presentation slides for Senior Management.
  • Contribute to team discussions, providing insightful analysis from operational data to guide decision-making and offer proactive solutions.
  • Audit Platform Management: Support for service quality digital platforms, engaging with external vendors for system enhancements, and providing assistance to end-users.