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Housekeeping Supervisor

2 months ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time
Housekeeping Supervisor

Bideford House Pte. Ltd. is seeking a highly skilled Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and maintenance in our hotel rooms and public areas.

Key Responsibilities:
  • Assist the Executive Housekeeper in maintaining cleaning standards and ensuring guest rooms and public areas are cleaned efficiently.
  • Oversee and train housekeeping staff to ensure optimal performance and adherence to hotel standards.
  • Conduct regular inspections to ensure cleanliness and maintenance meet hotel standards.
  • Monitor and maintain inventory levels for linens, cleaning supplies, and guest amenities.
  • Address guest complaints and feedback related to cleanliness and housekeeping services promptly and professionally.
  • Coordinate with the Executive Housekeeper to create staff work schedules and ensure adequate coverage during peak times or employee absences.
  • Train new staff members and provide continuous training on new cleaning techniques, products, and equipment.
  • Ensure the housekeeping team follows all safety protocols and uses personal protective equipment as required.
  • Assist in managing the department budget by careful planning and utilization of expenses for staffing, laundry, cleaning supplies, and other related expenses.
  • Recommend process enhancements to improve efficiency and guest satisfaction.
  • Coordinate with other departments to ensure rooms and public areas are in perfect condition.
  • Generate reports concerning room occupancy, housekeeping efficiency, and issues to senior management.
Requirements:
  • Diploma or degree in Hotel Management or a related field.
  • Three years of experience in hotel housekeeping, with supervisory experience being a plus.
  • Strong organizational and leadership skills.
  • Familiarity with cleaning products, tools, and best practices.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in relevant computer software, including Knowcross and Opera Cloud.