Residential Operations Manager, Nanyang Technology University

2 days ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
Job Description:
As a key member of the Office of Campus Housing (OCH) at Nanyang Technology University (NTU), this role is responsible for ensuring a safe and secure living environment for students, faculty, and athletes. The ideal candidate will possess a strong passion for delivering exceptional service and have experience in residential management, customer service, or facilities management.

About NTU:
Nanyang Technology University (NTU) is a leading research-intensive university that provides an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work. OCH's mission is to provide world-class housing services that foster a sense of community and promote academic excellence.

About the Role:
This position offers a unique opportunity to develop skills in customer relationship management, facilities management, and project coordination. The successful candidate will be responsible for coordinating daily inspections of OCH-managed spaces, resolving residents' requests and complaints, preparing work requisitions, and overseeing maintenance and improvement works. Additionally, they will formulate specifications for procuring goods and services, oversee service delivery, and manage inventory and assets.

Key Responsibilities:
• Coordinate daily inspections of OCH-managed spaces to ensure a safe and secure living environment
• Resolve residents' requests and complaints through prevailing avenues
• Prepare work requisitions and purchase orders for maintenance and improvement works
• Formulate specifications for procuring goods and services
• Oversee service delivery and ensure compliance with contractual obligations
• Manage inventory and assets, including conducting regular audits and disposing of items as needed

Hiring Institution: Nanyang Technology University (NTU)

Estimated Salary: SGD 4,500 - 6,000 per month

About You:
We are looking for an individual who is passionate about delivering exceptional service and has experience in residential management, customer service, or facilities management. If you have more than one year of relevant working experience, we encourage you to apply.

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