Technical Service Manager

1 week ago

Singapur, Singapore STYL SOLUTIONS PTE. LTD. Full time
About STYL Solutions

We are a leading provider of Fintech and IoT solutions for smart city/nation transformation. Our team is passionate about creating innovative solutions that enhance Quality of Life through convenience and healthier living.

Job Summary

We are seeking an organized and detail-oriented Assistant Service Manager to manage our service department. The successful candidate will provide exceptional customer service, manage service team members, and ensure timely response to customer issues and complaints.

Key Responsibilities
  • Delegating and directing service tasks, monitoring progress, and managing service team members to ensure objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
  • Assisting with or performing administrative tasks, such as managing progress reports and tracking services inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure high standards, efficiency, and productivity goals are met.
  • Training new employees in company procedures.
  • Maintaining strong working knowledge of industry regulations, restrictions, and laws, ensuring adherence to these regulations and remaining current on industry standards and new innovations.
Requirements
  • Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related technical service work.
  • Proven work experience in technical service or relevant role involving project coordination/management tasks.
  • Excellent leadership, communication, and customer service skills.
  • Strong creative thinking and problem-solving skills.
  • Computer literacy (MS Office and databases) and good organizational skills.
  • Organized, efficient, and results-driven.
  • Works well under pressure and manages stressful situations with ease.
What We Offer

We encourage our employees to take initiative, propose ideas, and provide opportunities to dive into multiple projects. We are looking for candidates who possess the following skills:

  • Customer Service Skills
  • Leadership
  • Hardware
  • Works Well Under Pressure
  • Inventory
  • Social Services
  • Supervisory Skills
  • Service Desk
  • Pressure
  • Telemetry
  • Project Coordination
  • Customer Service
  • Creative Thinking
  • Computer Literacy

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