Radiology Business Development Manager
3 days ago
The Client Relations Manager plays a pivotal role in fostering strong relationships between Radlink Asia Pte Ltd and its clients. This position requires effective communication, problem-solving skills, and a customer-centric focus.
The ideal candidate will be able to build and sustain long-term relationships with referring physicians, hospitals, and other healthcare providers, ensuring that communication is efficient and clients receive high-quality service.
Responsibilities:- Client Satisfaction:
- Regularly assess client satisfaction through surveys, feedback sessions, and direct communication.
- Act as a point of contact for any concerns, ensuring they are addressed in a timely manner.
- Issue Resolution:
- Address any client complaints, questions, or concerns related to services like imaging quality, reporting timeliness, or billing discrepancies.
- Communication and Coordination:
- Act as the primary contact between the radiology department and referring doctors or healthcare organisations.
- Ensure that all information (e.g., diagnostic images, reports) is conveyed accurately and promptly.
- Business Development:
- Engage in strategies to acquire new clients for the practice, such as outreach to new referring physicians or hospitals.
- Billing and Compliance:
- Work with the billing department to ensure that clients, especially insurance companies, are invoiced correctly and that there are no billing disputes.
- Strong Communication Skills:
- Ability to communicate effectively both verbally and in writing, especially in high-pressure situations.
- Problem-Solving Abilities:
- Aptitude for resolving conflicts or issues that may arise between the radiology practice and its clients.
- Customer-Centric Focus:
- A deep commitment to providing excellent customer service and ensuring that client needs are met.
- Project Management:
- Capability to manage various tasks or initiatives, such as client onboarding or service improvements, and ensure they are completed on time and within scope.
- Data and Reporting Skills:
- Comfort with analysing data and generating reports, especially regarding client feedback, service delivery metrics, and performance analysis.
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