Loyalty Program Fraud Analyst

2 days ago

Singapore beBeeFraud Full time $80,000 - $102,000

Job Title: Risk Investigator, Loyalty Program

Job Description:

This role is part of the team tasked with ensuring the integrity of the Loyalty program and reputation. The position involves daily tasks such as detection, investigation, monitoring, and remediation of internal and external Loyalty program abuse.

Candidate can manage end-to-end ownership of complex and ambiguous cases with limited leadership oversight.

Responsibilities:
  1. Review and investigate unusual activities identified through multiple channels.
  2. Recommend account treatment accordingly based on the conclusion of investigation.
  3. Follow investigation protocols to identify linked accounts and full scope of activity along with use case.
  4. Effectively prioritize tasks and act promptly when an opportunity exists to prevent further loss.
  5. Identify key data and partner in the creation, review and update of risk targeted alert database reporting.
  6. Pro-active trend identification. Identify the root cause of fraudulent activities and provide recommendations to reduce exposure again.
  7. Review daily, weekly and/or monthly pro-active alert reporting and exception items according to standard protocols.
  8. Secure accounts and contact members when suspicious activity is found.
  9. Follow standard protocols around suspected associate abuse, including Explore rate abuse.
  10. Document cases in tracking tools according to protocols.
  11. Partner with teams to reinforce compliance and create awareness of fraud risks.
  12. Assist with process documentation and process enhancement.
  13. Learn and maintain expertise in systems required for incident research.
Requirements:
  • BS/BA in accounting, finance or related field preferred; or an equivalent of 6 years relevant work experience.
  • A minimum of 2+ years relevant work experience in a related field required. Loyalty Program experience strongly preferred.
  • Experience with Systems preferred.
  • Effective verbal and impeccable written communication skills.
  • Strong attention to detail, extremely organized and comfortable tackling issues.
  • Ability to take initiative and accomplish assigned work and projects in a timely manner with a high level of quality, clarity and accuracy.
  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company policies and procedures.
Why this job matters:

This role plays a critical part in ensuring the integrity of our Loyalty program and protecting our customers' trust.

We are looking for a dedicated professional who is passionate about uncovering and preventing financial crimes.

In return, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Sounds like you?

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