Hawker Centre Operations Manager

4 days ago


Singapore beBeeOperations Full time $50,000 - $65,000

We are seeking a dedicated and experienced operations professional to oversee the daily activities of our hawker centre.

Key Responsibilities:
  • Manage food court operations, including stall management, cleanliness, tenant coordination, equipment functionality, and crowd control.
  • Act as the main point of contact for all tenants. Handle disputes, ensure lease compliance, and support tenants in adhering to operational standards and guidelines.
  • Supervise on-ground team members, including cleaners, cashiers, and security. Oversee work schedules, resolve staffing issues, and conduct performance reviews.
  • Monitor and maintain service quality. Handle customer feedback or complaints efficiently and professionally to enhance customer satisfaction.
  • Ensure strict adherence to health and safety regulations. Coordinate regular pest control, deep cleaning, and audits.
  • Monitor usage and condition of shared equipment and facilities. Coordinate repairs, maintenance, and replacements as needed.
  • Assist in cost optimization initiatives, including utility usage, labor costs, and maintenance expenditure.
  • Provide regular operational reports to management, highlighting issues, improvements, and performance metrics.
  • Respond swiftly to emergencies such as accidents, fire drills, or health-related incidents within the premises.

Requirements:

  • Positive attitude
  • Relevant experience in F&B industries
  • Effective communication skills with all levels of staff
Tenant Coordination Leadership Microsoft Office Inventory Cost Management Tenant Administration Compliance Project Management Audits Communication Skills Customer Satisfaction

The ideal candidate will possess excellent leadership skills, strong communication abilities, and a proven track record in managing complex operations.



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