Technical Product Specialist
2 weeks ago
Our esteemed company, O'Connor's Singapore Pte Ltd, seeks a skilled Technical Product Specialist to join our team. This pivotal role involves ensuring the Division's products are satisfactorily installed, serviced, and repaired at customer sites.
Key Responsibilities:- Service and maintain the Division's products on-site to guarantee their satisfactory performance.
- Promptly attend to service and fault calls in accordance with SLA (Service Level Agreement).
- Assist in the proper installation, termination, testing, and commissioning of the Division's product at customer sites.
- Maintain adherence to scheduled maintenance to ensure timely execution in accordance with SLA and advise end-users of potential issues.
- Interact with end-users to understand problems they face while using the company's products and provide feedback to the Technical Support team for resolution.
- Collaborate closely with the Technical Support team to ensure the smooth operation of the company's products.
- Troubleshoot technical issues related to the company's products.
- Develop strong relationships with end-users and service them with a win-win mindset.
- Strong technical knowledge and certification on in-house products.
- Able to manage routine tasks and perform tasks with some level of complexity.
- Makes decisions independently within defined guidelines.
- Solves problems effectively within established guidelines.
- Works independently within guidelines, procedures, and direction.
- NITEC, Higher NITEC, or equivalent in Biomedical, Security Technology, or other related studies.
- A minimum of 1 year of work experience in equipment maintenance.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on qualifications and experience. We offer a competitive remuneration package that includes benefits such as medical insurance and paid time off.
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