Dormitory Operations Manager

5 days ago

Singapore beBeeOperations Full time $48,000 - $63,000
Job Title: Residential Operations Coordinator

The Residential Operations Coordinator plays a vital role in maintaining a safe, comfortable, and inclusive living environment for residents.

This individual must possess strong management and communication skills to handle various responsibilities related to facility maintenance, resident relations, and administrative tasks.

Key Responsibilities:
  • Resident Management:
    • Welcome new residents and assist with the check-in/out process.
    • Promptly address residents' and or clients' inquiries and concerns.
    • Organize and coordinate resident activities and events to promote a sense of community.
  • Facility Management:
    • Perform regular inspections of maintenance and cleanliness of dormitory facilities, including common areas and individual rooms.
    • Coordinate and schedule routine maintenance, repairs, and cleaning services.
    • Ensure compliance with safety and security regulations.
  • Administrative Duties:
    • Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs.
    • Coordinate room allocations with the Resident Management Team.
    • Email and telephone correspondence with clients and residents.
  • Stakeholder Coordination:
    • Liaise with government agencies and project stakeholders.
    • Ensure compliance with dormitory licensing and site safety regulations.
  • Conflict Resolution:
    • Meditate conflicts among residents and address behavioural issues in a fair and respectful manner.
    • Ensure a peaceful living environment by setting and enforcing dormitory rules and policies.
  • Communication:
    • Maintain clear and open communication with residents, staff, and the Management.
    • Keep residents informed about important updates, events, and policies.
    • Use various communication channels, such as email, bulletin boards, or messaging apps.
  • Community Building:
    • Foster a sense of community and inclusivity among residents.
    • Organize and facilitate social and educational events to encourage resident engagement.
  • Compliance:
    • Ensure compliance with in-house rules and regulations.
  • Problem Solving:
    • Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes.
  • Data Management:
    • Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager.
  • Other Duties:
    • Perform any other duties as assigned by the Dormitory Management.

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