Human Resources Operations Specialist

5 days ago


Singapore PIMCO Full time
PIMCO Human Resources

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries. Our mission is to provide innovative investment solutions for our clients and to create a positive impact on the communities we serve.

About the Role

This role is part of our People Operations team, responsible for managing employee and HR client inquiries, supporting the hiring and onboarding process, and ensuring a smooth and efficient HR operations workflow. The successful candidate will be highly organized, dynamic, and detail-oriented, with excellent communication and interpersonal skills.

Key Responsibilities
  • Employee/HR Client Inquiry Case Management: Respond to employee inquiries and HR client requests efficiently, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters.
  • Employee Support: Deliver essential support to address individual HR needs of employees and managers, in alignment with PIMCO's policies. Analyze inquiry-related data and insights to identify themes and improve the overall employee experience.
  • Onboarding Operations: Oversee the end-to-end onboarding process for new hires, including communication with new hires and hiring managers, conducting background checks, and completing relevant processes in PIMCO's Human Capital Management system, Workday.
  • Data and Transaction Operations: Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions.
  • Knowledge Management: Assist in creating, reviewing, and updating HR knowledge across operational areas.
  • Policy Compliance: Understand and execute PIMCO's end-to-end HR business processes and policies, staying current with HR policies, procedures, and legal requirements.
  • Process Documentation: Contribute to creating and reviewing POPs business processes, workflows, and standard operating procedures.
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 2+ years of experience in HR operations, Shared Services, employee/HR client inquiry case management, and/or hiring and onboarding.
  • Knowledge of HR systems such as Workday and/or ServiceNow, Qvidian.
  • Strong knowledge of HR policies, procedures, and employment laws.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.

The estimated annual salary for this role is $85,000 - $110,000, depending on experience and qualifications.

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities. If you have any difficulty using our online system due to a disability and would like to request an accommodation, please contact us.



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