Technical Operations Associate
7 days ago
Company Overview:
GOLDMAN SACHS SERVICES (SINGAPORE) PTE. LTD. is a leading global investment bank and financial services company.
We provide a range of services including investment banking, securities, investment management, and consumer and commercial banking.
The company's technology division, AppBank, plays a critical role in supporting the firm's business applications and systems.
The team uses cutting-edge systems and processes to drive transformation and innovation.
Job Description:
We are seeking an experienced Technical Operations Associate to join our production management function for technologies and systems that support the Firm's various business functions.
This role will involve working actively with team members to analyze and resolve application issues.
Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas.
Responsibilities:
- Work actively with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
- Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas.
- Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly.
- Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts/processes that can be automated and then work with AppBank Engineering team in automating them.
- Challenge existing application setup, processing, and suggest different ways to solve problems or improve stability.
- Actively participate in Change management process with view to manage risk in production environment.
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.
- Develop reports that provide trending statistics to track and manage application health and support service performance.
- Willing to learn and troubleshoot/support proprietary technologies not available through marketplace.
Requirements:
- Bachelor's degree and 5 years of software development experience.
- Computer Science concept of Data Structures in practical use cases.
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause, and suggesting ideas to resolve issues.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.
- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP, or Angular etc.
- One of the following Scripting languages: Shell script, Perl, JavaScript, or Python etc.
- One of the following RDBMS environments: Sybase ASE/IQ, Oracle, or DB2.
Nice to Have Qualification:
- Experience in the Financial Service Industry.
- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud.
- Degree in Computer Science.
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