Quality Assurance Specialist

1 day ago

Singapore Best Careers and Opportunities Full time
{"Role Overview": "

At Best Careers and Opportunities, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of service delivery across our SMB Programs in APAC.

", "Key Responsibilities": "
  • Perform audits on recorded client interactions and provide evaluation feedback through QMS.
  • Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
  • Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances.
  • Highlight trends and red flags to the business for better improvements.
  • Ensure accurate maintenance of sample calls/chats library.
  • Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.
", "Requirements": "
  • Minimum of 2 years Quality auditing experience in a call center environment.
  • Has a clear understanding of Call Center's quality framework and methodology.
  • Excellent interpersonal and communication skills.
  • Bilingual - Fluent in English and one other APAC language (speaking and writing).
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail.
", "What We Offer": "

At Best Careers and Opportunities, we offer a dynamic and challenging work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about quality assurance, we encourage you to apply for this exciting opportunity.

", "Language": "en-US"}

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