Global Data Center Infrastructure Support Specialist

4 days ago

Singapore beBeeDataCenter Full time $80,000 - $120,000

**Job Opportunity:** Global Data Center Operations Specialist

We are seeking a skilled professional to provide real-time monitoring and support of mission-critical data center infrastructure and network operations.

Your primary responsibilities will include:

  • Monitoring and supporting UPS, HVAC, generators, and other critical infrastructure systems.
  • Providing Tier I support for network and data center operations in a 24/7 environment.
  • Responding to and triaging incoming calls, emails, and portal tickets.
  • Detecting and analyzing alarms; performing basic fault isolation and escalating as needed.
  • Generating and publishing incident, maintenance, and advisory notifications.
  • Evaluating incidents based on severity and impact using predefined protocols.
  • Communicating clearly and professionally with global teams, ensuring updates are understood across regions.
  • Maintaining detailed documentation of incidents and resolutions in near real-time.
  • Ensuring SLA compliance and customer satisfaction.
  • Collaborating with Tier II, Tier III, and management teams for issue resolution.
  • Participating in weekly on-call rotation and shift handovers.

To be successful in this role, you will need:

  • A strong background in data center operations and technical awareness.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in tools such as ServiceNow and Visio.
  • Strong analytical and problem-solving skills.

Benefits include:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to ensure work-life balance.

This is an exciting opportunity for those who thrive in dynamic environments and possess exceptional problem-solving skills.

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