Cloud Middleware Support Engineer

4 weeks ago

Singapur, Singapore OCBC Bank Full time
Job Summary

As a Cloud Middleware Support Engineer at OCBC Bank, you will be an integral part of our Cloud Middleware Application service team, supporting and operating OCBC's Application and cloud native services.

Key Responsibilities
  • Provide technical support on full stack of OCBC Cloud Middleware services, including application messaging, incident management, observability, and recovery of services.
  • Apply problem-solving and troubleshooting techniques to identify, isolate the root cause, and recover from reported problems.
  • Perform capacity planning and resource optimization, ensuring the efficient use of cloud resources.
  • Implement security best practices and ensure compliance with security policies, protecting our customers' data and systems.
  • Collaborate with development and operations teams to provide technical guidance and support, ensuring seamless integration and deployment of cloud services.
  • Monitor and troubleshoot OpenShift/Kafka/Redis and application issues, ensuring high availability and performance.
  • Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters, ensuring timely detection and resolution of issues.
Requirements
  • Bachelor's degree in Computer Science or Information Technology, or equivalent.
  • Certification in OpenShift/K8s, Kafka, or Redis technologies.
  • 5 years' experience in managing container platforms, application services, and cloud technologies.
  • Strong knowledge of technology infrastructure, including virtual server technologies, networking, internet protocols, scripting, and observability.
  • Hands-on experience with Observability stack/tools like ELK, Grafana.
  • Minimum 3 years' hands-on experience supporting Red Hat OpenShift, Kafka, or Redis technologies.
  • Knowledge of client-server, 3-tier architecture web applications, and distributed systems.
  • System administration experience with troubleshooting OS, application logs, and knowledge of networking, storage, etc.
  • A good team player, able to work effectively with stakeholders to resolve issues to closure.
  • Exposure to Bash scripting, Python, Ansible, GitOps, and/or Terraform.
  • Willingness to cross-learn and adapt other technologies.

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