Duty Officer

2 weeks ago

Singapore beBeeLeadership Full time $60,000 - $75,000
Job Title: Duty Manager

Maintaining exceptional guest satisfaction and revenue while ensuring optimal room inventory status is a challenging yet rewarding role.

Key Responsibilities:
  • Monitor and maintain accurate room inventory levels to maximize revenue.
  • Collaborate with the finance team to minimize account receivables and optimize financial performance.
  • Regularly report on Front Office performance to the FOM, analyzing variances and implementing corrective actions as needed.
  • Develop and manage a high-performing team, focusing on maximum host satisfaction, productivity, and guest satisfaction.
  • Anticipate and meet guest needs through observation and effective communication.
  • Respond promptly to guest complaints and concerns, ensuring exceptional service and satisfaction.
  • Coordinate Front Office operations across various sections, maintaining excellence in guest service and adhering to standards and procedures.
  • Contribute to upgrading and improving service concepts and operations, ensuring alignment with hotel policies and local regulations.
Requirements:
  • Strong interpersonal skills
  • Detail-focused and guest-oriented
  • Excellent leadership and problem-solving skills
  • Strong verbal and written command of English

 

To succeed in this role, you must possess strong communication and leadership skills, be detail-focused, and have a passion for delivering exceptional guest experiences.

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