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Estate Operations Director

1 week ago

Singapore This Is An IT Support Group Full time
About the Role
The Estate Operations Director will be at the forefront of ensuring a seamless, well-maintained living environment for residents. This involves leading the site team, managing day-to-day operations, and fostering strong relationships with council members.
Key responsibilities include:
• Take charge of the site team, setting high standards for service quality and creating a collaborative work environment.
• Ensure the estate operates at peak performance, from maintenance to daily logistics, ensuring residents enjoy a well-maintained, comfortable space.
• Build strong, trusting relationships with council members, residents, and contractors, ensuring everyone's needs are met and expectations exceeded.
• Oversee the renewal and management of service agreements and insurance policies, ensuring timely updates and optimal contract performance.
• Ensure full compliance with building laws and regulations, keeping the estate safe, legal, and up to code.
• Address feedback and complaints quickly, turning challenges into opportunities for improvement.
• Organize and attend council meetings and AGMs, ensuring all stakeholders are aligned and informed.
• Manage financial transactions, and develop annual budgets, ensuring strong fiscal control and forward-looking financial planning.

We're looking for someone who's:

You have at least 5 years of condominium management experience, ideally with exposure to TOP projects.

You possess excellent leadership and client relationship skills, with the ability to inspire a team and build strong rapport with residents and council members.

You're meticulous about ensuring all operations meet legal requirements and regulatory standards.
You thrive in dynamic environments, using critical thinking to make smart, fast decisions.
You're focused on delivering exceptional service to residents and stakeholders, creating a positive, well-maintained community for everyone.