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Sales Operations Coordinator

3 weeks ago

Singapore HONG YE GROUP PTE. LTD. Full time
Job Description:

HONG YE GROUP PTE. LTD. is seeking a highly skilled and organized Sales Admin to join our team.

About the Role:
In this role, you will play a vital part in facilitating smooth business activities between our company and customers/trade partners. Your primary responsibility will be to process and coordinate related work efficiently, ensuring timely responses to customer inquiries and providing excellent support throughout the service fulfillment process.

Key Responsibilities:
  • Document Management: Oversee the accurate and timely processing of sales, tender, quotation, and other trade documentation to comply with regulatory requirements, client specifications, and company guidelines.
  • Sales Opportunity Management: Manage and process sales opportunities from start to close.
  • Customer Support: Provide exceptional customer support via email, live chat, and call-in services.
  • Information Coordination: Coordinate and consolidate information with relevant departments to meet customer/trade party requirements.
  • Sales Documentation Management: Manage sales documents/activities across various business portals.
  • Operational Policy Application: Understand and apply operational policies, standards, and procedures effectively.
  • Liaising and Monitoring: Liaise with operation/client/internal departments for routine matter monitoring and conduct customer surveys regularly.