Inflight Services Manager

2 weeks ago


Singapur, Singapore Singapore Airlines Full time

Role Overview

Singapore Airlines is seeking a highly skilled and experienced professional to join our Customer Experience Division as a key member of the Inflight Services (Design, Development & Standards) department.

Key Responsibilities

Performance Management and Analysis

  • Develop and implement strategies to enhance inflight meal and lounge F&B services across all stations
  • Conduct in-depth analysis of customer feedback and data to identify areas for improvement
  • Collaborate with internal stakeholders to optimize undercatering plans and minimize meal wastage

Customer Experience Enhancement

  • Oversee the collection and analysis of customer feedback from multiple channels
  • Develop and implement initiatives to enhance customer experience and satisfaction
  • Collaborate with internal stakeholders to ensure seamless F&B service delivery

Industry Trend Monitoring and Innovation

  • Stay up-to-date with the latest airline and hospitality industry F&B trends
  • Collaborate with internal stakeholders to develop innovative F&B concepts and maintain SIA's competitive edge

Requirements

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • 5+ years of experience in F&B operations or service quality management (preferably in aviation or hospitality)
  • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI)
  • Excellent verbal and written communication skills
  • Proven ability to manage multiple projects and meet deadlines
  • Collaborative mindset with a results-oriented approach
  • Self-motivated with the ability to work independently and make decisions in ambiguous situations
  • Passion for delivering exceptional customer experiences


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