Workplace Experience Leader

5 days ago

Singapore beBeeWorkplace Full time $90,000 - $150,000
Job Description

As a Workplace Experience Manager, you will be responsible for overseeing the delivery of workplace experience services. This includes concierge, reception, meeting and event management, and administrative office duties.

  • Provide formal supervision to employees, monitoring their training and development, conducting performance evaluations and coaching, and overseeing the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities, establishing work schedules, assigning tasks, and cross-training staff. Set and track staff and department deadlines, mentor and coach as needed.
  • Build and maintain a trusted client relationship, negotiating with clients, partners, and associates to resolve conflicting priorities.
  • Ensure support provided by the team is efficient and consistent, suggesting process improvement efforts on a regular basis. Assist with developing strategic solutions.
  • Assess technological and training needs for Workplace Experience teams and clients, always following safety standards with employees, clients, and vendors.
  • Develop vendor partnerships with the intention of cost-saving efforts, managing negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
  • Oversee programs ran by third-party vendors, including food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.
  • Lead by example and model behaviors that are consistent with CBRE RISE values, influencing parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
Requirements
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products, examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.

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