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Computer Hardware Technician
2 weeks ago
Routine maintenance, installation and upgrades of Windows operating systems using guides and configuration services are key responsibilities of this role. System image creation and maintenance also fall under the purview of this position.
- Maintenance of system software including installation, upgrades and troubleshooting
- Configuration of system images for routine maintenance
Application Software Services
Installation, maintenance and upgrades of Office series software and other business software systems is another critical aspect of this role. Familiarity with various application software configurations is required.
- Installation and maintenance of office software
- Upgrade of software to ensure optimal performance
- Configuration of software settings to meet client requirements
User Guidance Services
Providing user guidance on commonly used software operation and hardware problems encountered is an essential responsibility of this role. Basic training on software usage is also provided by this individual.
- Guidance on software usage to clients
- Resolution of hardware issues faced by clients
- Basic training on software usage
Virus Protection Maintenance
Installation of antivirus software, updates for antivirus databases and removal of viruses from client terminals are all part of virus protection maintenance in this role.
- Installation of antivirus software
- Update of antivirus databases
- Removal of viruses from client terminals
Hardware Maintenance Content
Hardware installation, debugging, network configuration, peripheral installation and driver installation are some of the responsibilities associated with hardware maintenance in this role.
- Installation of hardware components
- Debugging of hardware issues
- Configuration of network settings
- Installation of peripherals
- Installation of drivers
Network Issues
Troubleshooting terminal network connections, terminal network troubleshooting, network connections and troubleshooting from switches to terminals are some of the responsibilities associated with network maintenance in this role.
- Troubleshooting of terminal network connections
- Terminal network troubleshooting
- Network connections and troubleshooting from switches to terminals
Helpdesk Service Content
Handling tickets assigned by the call center and completing them on time is a key responsibility of this role. Additional helpdesk tasks as per the client's work arrangements are also handled by this individual.
- Handling of tickets assigned by the call center
- Additional helpdesk tasks as per client requirements
Requirements
Familiarity with computer science or a related field is required for this role along with minimum 2 years of relevant work experience. Other requirements include familiarity with various Windows operating systems, printing systems and computer hardware.
- Minimum 2 years of relevant work experience
- Familiarity with computer science or a related field
- Familiarity with various Windows operating systems
- Familiarity with printing systems and computer hardware
