
Computer Hardware Technician
2 days ago
Job Opportunity:
We are looking for a skilled Desktop Support Specialist to provide technical assistance to end-users.
About the Role:
Provide timely and effective support to resolve hardware, software, and network issues through on-site and remote means.
Configure, install, and maintain desktops, laptops, peripherals, and software applications.
Maintain servers and network components by performing backups, monitoring performance, and troubleshooting.
Deliver training and guidance to users on hardware and software usage best practices and troubleshooting techniques.
Keep accurate records of hardware and software assets, documenting procedures, and updating knowledge bases.
Support IT projects related to desktop engineering and support, contributing expertise and coordinating tasks.
Stay current with the latest technologies and trends in desktop support to improve processes and solutions.
Requirements:
Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams.
Able to work independently and as part of a team, managing multiple tasks and prioritizing effectively.
Familiarity with the ITIL framework and best practices is an asset.
Experience with remote support tools and technologies.
Analytical and problem-solving skills to diagnose and resolve complex issues.
Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.
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