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Dedicated Healthcare Professional Wanted
3 weeks ago
We are seeking a dedicated and versatile professional to join our healthcare team in the role of Patient Service Associate.
Job Responsibilities- Coordinate, confirm, and follow up on appointments with professionalism and care.
- Manage patient records by updating demographics, medical history, and insurance details with accuracy and discretion.
- Verify insurance coverage, handle co-payments, and manage transactions with accountability.
- Reconcile daily collections and ensure accurate postings into the Clinic Management System and insurer portals.
- Keep patients informed on appointment schedules, delays, and waiting times.
- Support clinical triage by gathering essential information for effective prioritization of care.
- Address patient queries with empathy, professionalism, and clarity.
- Stay updated on insurance policies, subsidy schemes, and funding sources to guide patients confidently.
- Provide hands-on support with form-filling, documentation, and record management in compliance with PDPA requirements.
- Monitor, replenish, and manage clinic inventory to ensure smooth day-to-day operations.
- Dispense medications safely according to protocols, with verification by a second staff member and/or doctor.
- Handle specimen collection, labelling, and processing with care and precision.
- Assist doctors during clinical procedures and ensure a seamless workflow.
- Be adaptable to support multiple clinic outlets when required.
- Strong communication skills with good written and spoken English.
- A people-person with excellent interpersonal skills and the ability to collaborate across departments.
- Proactive, detail-oriented, and committed to delivering high-quality service.
- Microsoft Office
- Interpersonal Skills
- Inventory
- Healthcare
- Adaptable
- Good Communication Skills
- Accountability
- Cashiering
- Communication Skills
- Administrative Support
- Wellbeing
- Team Player
- Customer Service
- Scheduling
- Appointment Scheduling
