Enhance Customer Experience as a Senior Executive

7 days ago

Singapore beBeeCustomerService Full time $60,000 - $80,000
Customer Experience Manager

The role of Customer Experience Manager is a vital component in the success of our business. We are seeking an experienced professional to manage and enhance our online brand presence and customer engagement.

This involves responding to customer reviews, comments, and messages across various digital channels, including social media platforms and online reviews.

  • Manage, monitor, and respond to customer feedback and enquiries across all social media platforms and digital channels.
  • Collaborate with internal teams to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.
  • Track and document customer sentiment and feedback trends to identify areas for service improvement.
  • Maintain brand-consistent response templates and support initiatives that encourage positive engagement.
  • Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.
  • Oversee and enhance the in-person customer experience in the showroom and customer lounge.

Key Requirements:

  • Degree in Communications, Marketing, Business, or related field.
  • 2 years of experience in customer service, community management, or social media engagement.
  • Excellent written communication skills and familiarity with social media platforms.
  • Proactive, organised, and able to manage multiple conversations simultaneously.
Key Skills:
  • Social Media
  • Community Management
  • Interpersonal Skills
  • Customer Engagement
  • Customer Service Experience

As a key member of our team, you will possess a strong passion for delivering great customer service and have excellent communication skills. If you are a team player with a customer-first mindset, we encourage you to apply for this exciting opportunity.

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