Customer Experience Designer
5 days ago
About AIA
AIA is driving an exciting movement to create a healthier, more sustainable future for everyone.
Join Our Mission
We're seeking a talented individual to support our ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer experience requires improvement or opportunities for innovation.
Key Responsibilities
- Map end-to-end customer journeys for key customer propositions, products, and touchpoints (online and offline).
- Identify potential for improvements and innovations in existing customer journeys and work with business users to improve customer recommendation at key journeys.
- Collaborate with cross-functional teams to achieve alignment and consistency throughout the customer journeys: Product, Marketing, Branding, Channels, and Operations.
- Analyse and synthesize relevant customer insights to design and deliver desired customer journey maps.
- Apply Customer Experience frameworks and toolkits; Monitor and improve effectiveness of customer journey maps through defined success metrics.
Requirements
- Strong communication and interpersonal skills with the ability to influence, manage, and build relationships with multiple business stakeholders.
- Minimum 3 years of relevant working experience in Customer Journey Design, and Customer Experience or equivalent.
- Experience in life insurance would be an advantage.
- Results-oriented and data-driven with strong analytical skills; high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously.
What You'll Bring
- Approximately 80% internal communication with key business users and senior leaders from various functions, including Marketing, Life Operations, Tech, and Digital Teams, Finance, Strategy & Planning, Channels, Risk and Compliance, Legal, and 20% external communication with appointed service providers/vendors.
Why AIA
AIA is committed to creating a healthier, more sustainable future for everyone. We're passionate about inspiring a better future, and we're looking for talented individuals to join our mission.
-
Customer Experience Designer
3 weeks ago
Singapur, Singapore AIA Full timeAbout AIAAIA is driving an exciting movement to create a healthier, more sustainable future for everyone.About the RoleWe're seeking a talented individual to support our ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer experience requires improvement or...
-
Singapur, Singapore Apt Resources Full timeApt Resources is seeking a Senior Manager Customer Experience DesignApt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in...
-
Senior Experience Designer
2 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at OCBC Bank. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.You will lead and collaborate with various teams across every stage of product development, from...
-
Senior Experience Designer
3 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Experience Designer to join our OCBC Bank team. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.You will be responsible for leading and collaborating with various teams across every stage of product...
-
Senior Experience Designer
3 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at OCBC Bank. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.You will be responsible for leading and collaborating with various teams across every stage of product...
-
Senior Experience Designer
2 weeks ago
Singapur, Singapore OCBC Bank Full timeJob OpportunityWe are seeking a highly skilled Senior Experience Designer to join our team at OCBC Bank. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.Key Responsibilities:Collaborate with product management, tech development, and external agency teams to...
-
Senior Experience Designer
2 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at OCBC Bank. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.You will be responsible for leading and collaborating with various teams across every stage of product...
-
User Experience Designer
2 weeks ago
Singapur, Singapore THE BANK OF NEW YORK MELLON CORPORATION Full timeAbout the RoleWe are seeking a talented User Experience Designer to join our team at BNY Mellon. As a UX Designer, you will play a critical role in shaping the user experience of our products and services.Key ResponsibilitiesDesign intuitive and user-friendly interfaces that meet the needs of our customersConduct research to understand customer needs and...
-
User Experience Designer
2 weeks ago
Singapur, Singapore U3 Full timeUser Experience (UX) EngineerJob Description / Requirements / Skills:Develop design requirements based on internal team information and user research.Identify opportunities for product improvement.Analyze how new products meet business needs and user preferences.Modify and revise existing designs to meet changing customer preferences.Collaborate with product...
-
User Experience Designer
4 weeks ago
Singapur, Singapore THE BANK OF NEW YORK MELLON CORPORATION Full timeAbout the RoleWe are seeking a talented User Experience Designer to join our team at BNY Mellon. As a key member of our design team, you will play a critical role in shaping the user experience of our digital products and services.Key ResponsibilitiesDesign intuitive and user-friendly interfaces that meet the needs of our customersCollaborate with...
-
Customer Experience Director
3 weeks ago
Singapur, Singapore PRISM+ Full timeCustomer Experience ManagerPRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to delivering cutting-edge products at affordable prices. We're a rapidly growing organization, and we're seeking an experienced Customer Experience Manager to join our team.This role is a key part of our customer-centric approach, focusing on...
-
Customer Experience Strategist
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJob Title: Deputy Director, Customer Insights and Service Process ImprovementCareers@Gov is seeking a seasoned professional to lead our customer experience transformation efforts. As a Deputy Director, Customer Insights and Service Process Improvement, you will be responsible for developing and implementing a comprehensive customer insights programme,...
-
Customer Experience Director
4 days ago
Singapur, Singapore PRISM+ Full timeCustomer Experience ManagerPRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to delivering cutting-edge products at affordable prices. We're a rapidly growing organization, seeking talented individuals to join our exciting journey. As a Customer Experience Manager, you'll play a pivotal role in designing and optimizing...
-
Experience Design Director
2 weeks ago
Singapur, Singapore Snaphunt Full timeAbout the RoleWe are seeking an experienced Experience Design Lead to join our studio design team in Singapore. As a key member of our team, you will play a crucial role in shaping the digital experience for our clients.Key ResponsibilitiesDevelop and execute design strategies for digital projects, working closely with our client's senior management...
-
Customer Experience Manager
4 months ago
Singapur, Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...
-
User Experience Designer
1 month ago
Singapur, Singapore U3 Full timeAbout the RoleWe are seeking a highly skilled User Experience Designer to join our team at U3 Infotech. As a UX Designer, you will play a critical role in shaping the user experience of our products and services.Key ResponsibilitiesDevelop and maintain design requirements based on input from internal teams and user research.Identify opportunities for product...
-
User Experience Designer
3 weeks ago
Singapur, Singapore U3 Full timeAbout the RoleWe are seeking a skilled User Experience (UX) Engineer to join our team at U3 Infotech. As a UX Engineer, you will play a critical role in shaping the user experience of our products and services.Key ResponsibilitiesDevelop and maintain design requirements based on user research and internal team feedback.Identify opportunities for product...
-
Customer Experience Strategist
4 weeks ago
Singapur, Singapore AIA Full timeAbout AIA's Ambitious GoalAIA is committed to creating a healthier, more sustainable future for everyone. To achieve this, we're seeking a talented individual to support our ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM).Key ResponsibilitiesMap end-to-end customer journeys for key customer...
-
User Experience Designer
1 month ago
Singapur, Singapore U3 Full timeAbout the RoleWe are seeking a highly skilled User Experience Designer to join our team at U3 Infotech. As a UX Designer, you will play a critical role in shaping the user experience of our products and services.Key ResponsibilitiesDevelop and maintain design requirements based on input from internal teams and user research.Identify opportunities for product...
-
Manager Customer Experience Design
3 months ago
Singapur, Singapore Apt Resources Full timeApt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities...