Senior Experience Designer

1 week ago

Singapur, Singapore OCBC Bank Full time
About the Role

We are seeking a highly skilled Senior Experience Designer to join our team at OCBC Bank. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.

You will be responsible for leading and collaborating with various teams across every stage of product development, from pioneering new features to creating high-fidelity prototypes for customer testing. Your craft is matched only by your ability to influence and persuasively communicate your design intent and strategy.

Key Responsibilities
  • Build relationships and collaborate with product management, tech development, and external agency teams to solve large problems and prioritise workflows for teams to be able to ship value incrementally.
  • Bring to life and present design solutions or vision to stakeholders and key executives.
  • Own the entire product development process, responsible for design quality from concept to development to User Acceptance Testing phase.
  • Inspire teammates, mentor, and evangelise interaction best practices and design/system thinking throughout the organization.
  • Facilitate discussions to understand goals, business/industry requirements, and technical constraints, unpack complex financial flows, and translate problems into understandable, intuitive, and reusable design solutions.
  • Plan, conduct, or observe customer interviews and synthesis sessions, ensuring design solutions are grounded in customer insight and behaviour.
  • Learn about customer pain points, define solution hypotheses, and be willing to create multi-fidelity prototypes, wireframes, or mockups for testing.
Requirements
  • At least 8 years of experience designing sophisticated and elegant consumer digital solutions, with a bonus for experience with complex user flows from investment, e-commerce, or reservation/booking mobile applications.
  • Excellent interpersonal and communications skills, with the ability to understand the power of a good story.
  • Honed design intuition and empathy to customers, with a solid track record of shipping digital or mobile applications that balance customer insights and business needs with measurable results.
  • Strong grasp of design and systems thinking, with the ability to methodically break down problems and understand constraints before approaching solutions.
  • Experience working with and contributing to a component-based design system and documenting front-end requirements.
  • Skills with prototyping tools, combined with the ability to balance fidelity vs speed, allowing for iteration designs between customer testing sessions.
  • Ability to work autonomously, be self-driven, and multitask across projects in different stages, with a quick learning curve and adoption of new industry standards and tools.
  • Constant awareness of design trends, best practices, innovation ideas, and consumer behaviour in relevant industries.
  • Grace under pressure, with no designer's ego getting in the way.
About OCBC Bank

OCBC Bank is a leading financial institution in Asia, with a strong commitment to innovation and customer experience. Our Experience Design team is passionate, multi-talented, and awarded, with a collaborative and supportive environment that fosters creativity and growth.

We are looking for a talented Senior Experience Designer to join our team and contribute to the development of digital solutions and experiences that exceed our customers' expectations.

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