Fulfilment Team Digital Channel Associate
2 days ago
**Overview:**
DBS Bank Limited is a leading financial institution that enables and empowers its bank with an efficient, nimble, and resilient infrastructure. We strive to delight our business partners through multiple banking delivery channels.
Job Description:
The successful candidate will be responsible for handling customer inquiries and issues, collaborating with internal stakeholders, and providing expert support on various digital platforms. Key responsibilities include:
- Customer Service: Handle customer inquiries and issues efficiently, providing accurate and complete information as needed.
- Collaboration: Collaborate with internal stakeholders to resolve customer concerns, adhering to strict service level agreements (SLAs).
- Digital Support: Provide expert support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate customers on product and system navigation.
Requirements:
- Effective communicator with strong written and verbal skills.
- Able to work independently in a strategic manner, prioritizing tasks effectively.
- Strong problem-solving skills with an innovative approach.
- Good knowledge of Corporate Products is an advantage.
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