Senior UX Content Strategist

1 week ago


Singapore This is an IT support group Full time

ShopBack is seeking an experienced UX Writer to lead content efforts in the design, development, adoption, and use of ShopBack's suite of consumer and business products.

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As part of Product Design, you'll work closely with our distributed team of designers, researchers, and product managers to craft simple, intuitive products that are a delight to use.

You're someone who understands the value of words in design. You know how to say the same thing in many ways. Which words to use. How to arrange those words - sentences - paragraphs. When to show and when to tell.

You also know that words aren't the only way to communicate, just as design isn't all about making things look pretty.

That great stuff happens when specialists in different fields work closely and share openly towards a common goal.

Your Key Responsibilities
  • Partner with product managers, engineers, designers, and stakeholders to understand business objectives, needs, and constraints, while creating creative and thoughtful solutions.
  • Apply a user-focused UX writing and content strategy perspective to enhance product design and maintain consistency in style and presentation.
  • Conduct user research and use quantitative and qualitative data to find ways to improve customer experience through content.
Qualifications and Skills

You will need:

  • 6+ years of professional experience writing and designing content for web and mobile products.
  • Native-level spoken and written English competence, with strong communication skills.
  • Able to think logically, and to imagine copy and content as part of a system.
  • Data-informed approach to your work, and not being afraid to start again from scratch if needed.
  • Able to present and defend content and design choices in the context of product strategy and user/cultural insights, via a persuasive, collaborative approach.
  • Solid track record of stakeholder management and engagement.
  • Commitment to meeting deadlines and ability to maintain a high standard of work while handling multiple projects simultaneously.
  • Bachelor's degree or Diploma in design, communications or a related field.


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